1. Who we are

Turnaa is a professional certification marketplace designed to connect individual learners with accredited education providers. We facilitate the acquisition of professional credentials through a secure, transparent platform. Our corporate headquarters is located in Houston, Texas, and we operate under the legal entity Turnaa Inc.

2. Information we collect

We collect information from you when you visit our service, register on our site, place an order, or subscribe to our newsletter. The categories of information include:

• Account Information: Name, email address, password, and professional background details required for course enrollment.
• Course Data: Participation records, assessment scores, progress tracking, and certification status.
• Payment Information: We use Stripe for payment processing. We do not store full credit card numbers on our servers. Stripe provides us with limited tokens and transaction metadata.
• ID Verification: To comply with professional regulatory standards, we may collect government-issued identification via our secure verification partners to confirm the identity of the certificate holder.
• Device Metadata: IP addresses, browser types, and operating system information used for security and performance optimization.

3. How we use information

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs).
• To improve our service (we continually strive to improve our offerings based on the information and feedback we receive from you).
• To process transactions and issue valid professional certificates.
• To send periodic emails regarding your certification status or platform updates.
• To verify your identity for compliance with state and federal accreditation requirements.

4. Information we share

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

• Accreditation Bodies & Regulators: We share your course completion data with relevant state and professional boards to ensure your certification is recognized.
• Service Providers: We share data with Stripe (payments), identity verification services, and cloud hosting providers under strict confidentiality agreements.
• Legal Compliance: We may release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

5. Data protection

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems.

While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. In the event of a data breach, we will notify affected users within the timelines required by applicable law.

6. Your rights (CCPA/GDPR)

Depending on your location, you may have the following rights regarding your data:

• The Right to Access: You can request copies of your personal data.
• The Right to Rectification: You can request that we correct any information you believe is inaccurate.
• The Right to Erasure: You can request that we erase your personal data, under certain conditions (though professional certification records may be subject to mandatory retention periods).
• The Right to Data Portability: You can request that we transfer the data we have collected to another organization.

California residents have additional rights under the CCPA to opt-out of the "sale" of their personal information (note: Turnaa does not sell personal data).

7. Cookies & Tracking

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You may choose to disable cookies through your browser settings, though some platform features may not function correctly as a result.

8. Children's privacy

Turnaa Marketplace is directed to people who are at least 18 years old or older. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us.